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Support
& Loyalty

Having Lauris support you after implementing HubSpot is crucial to ensure seamless adoption, maximize your investment, and quickly resolve any challenges that arise as your team transitions to new processes.

Ongoing Support

Our service level agreement (SLA) includes building new components of your HubSpot instance, as well as assisting your team with strategy, answering questions, and identifying opportunities to improve and optimize your instance by reviewing reports, trends, user behaviors, and more.

We offer several SLA packages, available exclusively to clients who onboard with us. Each package includes specified turnaround times for requests and a set number of support or development hours each month.

If none of our subscription packages meet your requirements, we also offer on-demand senior support. This option gives you the flexibility to receive expert assistance as needed, without any long-term commitment or contract. It is an ideal solution for businesses that require occasional support or prefer a pay-as-you-go model. Whether you need help troubleshooting an issue, optimizing your setup, or seeking strategic advice, our senior support team is here to assist you.

 

Ongoing Support
Loyalty in Hospitality

Loyalty in Hospitality

In today’s fast-paced hospitality industry, keeping loyal guests is more important than ever. A thoughtfully crafted loyalty program not only boosts guest satisfaction but also encourages repeat visits, increases direct bookings, and strengthens overall guest engagement. By integrating your loyalty program with HubSpot, you can fully utilize your CRM data to monitor guest behaviors, segment your audience, and create personalized experiences that keep guests returning.

What Does This Mean for Your Business

Deeper Insights into Guest Behavior
Track every interaction, from bookings to rewards, and gain valuable insights into guest preferences and habits.
Targeted Loyalty Campaigns
Use HubSpot’s powerful segmentation tools to create personalized offers and promotions based on guest history and engagement.
Increased Direct Bookings
Reward loyal guests with exclusive offers, driving them to book directly with you, bypassing third-party platforms.
Stronger Guest Relationships
With a more personalized approach, your guests will feel valued and appreciated, fostering long-term loyalty and advocacy.

 

Loyalty Support

This package is designed to help you manage your website’s loyalty program with HubSpot. It ensures seamless integration and efficient data management, enhancing guest retention and segmentation.

You receive a total of 10 hours of monthly support: 5 hours dedicated to technical support (integration, troubleshooting, HubSpot configuration, and more) and 5 hours for account management and system support via phone and email, including strategy, optimization, and guest engagement guidance.

If you exceed your 10-hour monthly allocation, any additional hours will be billed at a competitive rate. This flexibility allows you to request further support as needed, without having to commit to a larger package.